FAQ
SHIPPING & DELIVERY
Q: What are your shipping times? A: Orders are processed within 2-5 business days. Standard international shipping takes 15-30 business days depending on your location.
Q: Do you offer free shipping? A: Yes! We offer FREE shipping on all orders over $50.
Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. You can track your package in real-time.
Q: Do you ship internationally? A: Yes, we ship worldwide to most countries.
Q: What if my order doesn't arrive? A: If your order doesn't arrive within the indicated timeframe, please contact us at eleganceinwarmth@gmail.com and we'll help resolve the issue.
💎 PRODUCTS
Q: Are your jewelry pieces hypoallergenic? A: Most of our jewelry is made with hypoallergenic materials like 925 sterling silver and stainless steel. Check individual product descriptions for specific materials.
Q: How do I care for my jewelry? A: Store in a dry place, avoid contact with water and chemicals, and clean gently with a soft cloth.
Q: Are the products shown in the photos exactly what I'll receive? A: We make every effort to accurately represent our products. However, colors may vary slightly due to screen settings and lighting.
🔄 RETURNS & REFUNDS
Q: What is your return policy? A: We accept returns within 20 days of delivery. Items must be unused, unworn, and in original packaging with tags attached.
Q: Who pays for return shipping? A: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
Q: How do I start a return? A: Contact us at eleganceinwarmth@gmail.com with your order number and reason for return. We'll provide you with return instructions.
Q: How long does it take to get a refund? A: Once we receive and approve your return, refunds are processed within 5-10 business days to your original payment method.
Q: Can I exchange an item instead of getting a refund? A: Yes! You can choose to exchange your item for another product of equal value.
Q: What items cannot be returned? A: Sale items, worn or used items, and items without original tags or packaging cannot be returned.
💳 PAYMENT
Q: What payment methods do you accept? A: We accept:
- PayPal
- Credit and debit cards (Visa, Mastercard, American Express)
- You don't need a PayPal account to pay - you can checkout as a guest using your card directly
Q: Is it safe to pay on your website? A: Yes! All payments are processed securely through PayPal's encrypted payment system to protect your information.
Q: Do I need a PayPal account to order? A: No! You can pay with your credit or debit card as a guest without creating a PayPal account.
Q: When will my payment be charged? A: Your payment is charged immediately when you place your order.
📧 CONTACT & SUPPORT
Q: How can I contact you? A: Email us at eleganceinwarmth@gmail.com and we'll respond within 24-48 hours.
Q: Can I modify or cancel my order? A: Please contact us immediately at eleganceinwarmth@gmail.com. We'll do our best to accommodate your request, but we cannot guarantee changes once an order is processed.
Q: What if I receive a damaged or defective item? A: Contact us immediately at eleganceinwarmth@gmail.com with photos. We'll arrange a replacement or full refund at no cost to you.